At a typical customer location, there is a service line that connects through a masthead, service entrance cable and meter box. In many instances, there is only a service entrance cable and meter box. DP&L installs and maintains the service line. The customer owns and is responsible for the meter box, service entrance cable and masthead.
If the meter box, service entrance cable and/or masthead are damaged, DP&L will make every effort to reconnect your service. However, there are times when the damage is too extensive and DP&L service cannot be connected for safety reasons.
In these cases, you will need to contact a qualified electrician to make the necessary repairs. In some instances, an inspection may be required before DP&L is permitted to connect your service.